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BIZFILE+ WILL BE UNAVAILABLE ON 02 APR 2023
BizFile+ will be unavailable from 02 Apr 2023 (Sun) from 12am to 6am due to system maintenance. We apologise for the inconvenience.

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News and Events

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CHAT WITH ACRA DIGITAL ASSISTANT - ASK ADA TODAY!
As part of on-going efforts by ACRA to improve our services, customers will be served by our new digital assistant, Ask Ada from 17 March 2023.

Ask Ada is powered by natural language processing and predictive analytics to answer your questions with greater accuracy. Following the successful pilot last year for selected topics and eServices, Ask Ada will replace the existing digital assistant, Ask Jamie to help customers with their queries on a larger range of topics including sole-proprietorships/partnership, local companies, limited liability partnerships and foreign companies as well as the new trustBar verification service.

Besides just answering questions, Ask Ada can also help users with service transactions such as performing renewal or cessation of business registration and even making payment seamlessly within the chat itself. 

Start chatting with Ada today by clicking on her icon at the bottom right of our pages.
CHANGES TO HOW ACRA INFORMATION PRODUCTS ARE DOWNLOADED
From 4 March 2023, customers purchasing ACRA’s information products need to download the products from the ACRA iShop homepage (i.e. Product Download Module, by entering the receipt number and the delivery email address provided. 

Previously, customers downloaded their purchased information products by clicking on a link sent to their email addresses. As a deterrent measure to counter phishing scams, download links will be removed from emails sent by ACRA from 4 March 2023.  

Customers who are eligible to receive a free business profile upon successful registration/incorporation as well as filing of their annual returns, annual declarations, or renewal of business registration, can retrieve the receipt number from their personal dashboard (i.e., message widget) in Bizfile+ and proceed to download the free business profile from the ACRA iShop homepage.

For more information or to access the step-by-step guide, please visit: www.acra.gov.sg/announcements/download-acra-information-products.

NEW TRUSTBAR VERIFICATION SERVICE
ACRA has launched a new verification service to provide the public with added assurance on the authenticity of ACRA Business Profiles and Business Certificates (Incorporation/Registration).
 
From 4 March 2023, each Business Profile or Business Certificate (Incorporation/Registration) issued by ACRA comes in two formats – a Portable Document Format (PDF) file for viewing and an OpenAttestation (OA) file for product verification. Customers can verify the authenticity of the business profile or business certificate in the ACRA trustBar portal by scanning the QR code or using the verification URL found in the pdf document or uploading the OA file to the ACRA trustBar portal.  


For more information, please visit: www.acra.gov.sg/announcements/trustbar.
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